TriTronics

Repair & Replacement

If you suspect that your Remote Trainer is malfunctioning please first review the troubleshooting section in your Owner’s Guide. If needed, contact our Customer Service department.

Always contact our Customer Service department before sending your unit in for repair. For more information or to arrange for a Return Authorization prior to returning any units for service, please email the Customer Service department.

If you send your unit in for repair, either while under warranty or out of warranty, we may replace it with a reconditioned unit.

We will install new batteries, test your system and all accessory items (chargers and antennas), and repair or replace any system component that does not meet our standards.

All repair work done by Tri-Tronics on its products, under warranty or not, is warranted for 180 days from completion of such work except Beeper, Tracer light, & Bark Limiter which are 90 days. If the unit sent in for repair is still under its original warranty, then the new warranty is 180 days (90 days for Beeper, Tracer light, & Bark Limiter) or to the end of the original warranty, depending upon which is longer.

For replacement Transmitters for G2 or G3 systems you can purchase a separate transmitter.  See our replacement transmitters here. For replacement of transmitters on other systems please contact Customer Service.

For replacement receivers for G2 and G3 systems you can simply purchase a G3 EXP additional receiver separately here.  For assistance in making it work with your system please contact Customer Service.

Tri-Tronics Customer Service
Email at support@tritronics.com
Call at:  1-800-456-4343

Repair Charges

These prices are for the repair of the individual items in G2 and G3 systems.  For instance, if you have a Classic 70 with one collar and both the transmitter and the receiver need repair then the charge would be $100.00+$75.00 for a total of $175.00.