Search Frequently Asked Questions here
 

1.		Are Tri-Tronics® Products Safe?
2.		Can I Have a Second Transmitter Built for My System?
3.		Can I Use A Remote Trainer If My Dog Is Aggressive?
4.		Can I Use My Remote Trainer In The Water?
5.		Charging Jack Cover Is Missing On My Receiver
6.		Do I Need a Turn-On Plug?
7.		How Can I 'Condition' the Batteries in My Remote Trainer?
8.		How Can I Tell If My Remote Training Unit is Delivering Stimulation?
9.		How do I charge my unit? (non-G2/G3)
10.		How Do I Get My Remote Trainer Repaired?
11.		How Long Before the Rechargeable Batteries Need Replacing?
12.		How Long Does It Take Tri-Tronics® to Repair Units?
13.		How Tight Should the Remote Training Collar Be Around My Dog's Neck?
14.		I Can't Hear the Tone On My Dog's Collar, Is It Working Properly?
15.		I Have An Old Remote Trainer And It Needs Repair, Where Do I Send It?
16.		I Have Lost My Transmitter or Collar, Can I Have a New One Built?
17.		I Just Received My Remote Trainer from Repair and the LED Stays Solid Red
18.		I'm Missing Part of My Remote Trainer, What Should I Do?
19.		Is It Okay to Cut the Collar Strap?
20.		Is It Safe To Use A Remote Trainer With A Pacemaker?
21.		My Collar LED Doesn't Come On When I Plug in the Charger, What Do I Do?
22.		My Receiver Beeps Continuously While On The Charger
23.		My Receiver Has No Stimulation or Tone
24.		My Remote Trainer Is Supposed To Have Tone, However I Cannot Find A Tone Button
25.		My Remote Trainer Will Not Turn On, What Should I Do?
26.		My Transmitter Has Red and Black Buttons, How Do They Work?
27.		Should I Charge My Remote Training Unit After Every Use?
28.		Should I Purchase the Batteries Directly from Tri-Tronics®?
29.		What Age Should My Dog Be Before I Can Begin Using an e-collar On Him?
30.		What are the Intensity Levels for the Colored Contact Points
31.		What are Your Customer Service Hours of Operation?
32.		What form of payment do you accept?
33.		What If I Need My Remote Trainer to Work With An Additional Dog?
34.		What Is Covered Under the Warranty of the Product?
35.		What Is the Average Time Needed to Train a Dog Using the e-collar?
36.		What is the cost of repair?
37.		What is the Difference Between Continuous and Momentary Stimulation?
38.		What is the life span of the rechargeable batteries?
39.		What is the Purpose of a 'Dummy Collar'?
40.		What Launchers are Compatible with Pro Control™ RL and 150 Remote Release?
41.		What Should I Do Before I Put My Product In Storage?
42.		What Stimulation Level Should I Use to Begin Training My Dog?
43.		Where Do I Send My Unit for Repair?
44.		Why Should I Use a Bark Limiter Collar Instead of a Remote Trainer for Barking
45.		Will My Transmitter or Collar Interfere with Other Communications Devices?
46.		Will the Charger from my Older Remote Trainer Work with a New Remote Trainer?
47.		Will The Cold Weather Affect The Performance of My Remote Trainer?