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| I Can't Hear the Tone On My Dog's Collar, Is It Working Properly? |
Generally you should be able to hear the tone if you hold the receiver (collar unit) near your ear, however for some people they cannot hear the tone. Even if you cannot hear the tone, dogs can hear it because of their range of hearing. When testing the tone be sure the intensity dial is set on a number other than zero. The tone will not work when the transmitter is set to zero.
If you have questions or concerns about whether the tone feature on your model is working, please contact Customer Service by email or by calling 1-800-456-4343. |
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